Refund Policy
We want you and your pets to love your order. If something isn't right, we're happy to help.
We have a 14-day return policy, which means you have 14 calendar days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unworn or unused
- In the same condition that you received it
- With all original tags attached
- In its original packaging
- Free of dirt, odors, or pet hair
To start a return, you can contact us at support@brunapets.com with order number.
If your return is accepted, we'll email you instructions and the address to send it to. Return shipping is paid by the customer. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@brunapets.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We have a 14-day exchange policy, which means you have 14 calendar days after receiving your item to request an exchange.
To start an exchange, you can contact us at support@brunapets.com with order number.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@brunapets.com.